Refund & Cancellation

You may cancel your ZEON Premium subscription at any time. When you cancel:

• Your premium features will remain active until the end of your current billing cycle.
• No further automated charges will be made to your payment method.
• Cancellations can be managed instantly via the dashboard or through your Stripe/PayPal billing portal.

Because ZEON provides digital, irrevocable services upon activation, our standard policy is that all sales are final. However, we issue refunds under the following exceptional circumstances:

• Duplicate charges caused by a system error.
• If premium features completely fail to activate on your server within 48 hours of purchase.
• Requests made within 3 days (72 hours) of initial purchase if you are completely dissatisfied with the service (first-time buyers only).

We will strictly decline refund requests under the following conditions:

• If your Discord account or Server is banned from ZEON for violating our Terms of Service.
• If your Discord account is disabled by Discord's Trust & Safety team.
• If you "forgot" to cancel your subscription before it automatically renewed.
• Disputing a charge via your bank/PayPal without contacting our support team first (doing so will result in an immediate blacklist).

To request a refund, please open a billing ticket in our official Discord server or email us at support@zeonbot.xyz with your Discord ID and transaction receipt. Approved refunds may take 5-10 business days to reflect on your original payment method.