Support
Frequently Asked Questions
31 answers across 7 categories. Can't find what you need? Ask in our Discord.
Getting Started
Basics of setting up and using ZEON
Click the 'Invite Bot' button on our homepage or use the invite link in the navigation. You need 'Manage Server' permission on the target server. Once authorized, ZEON joins instantly and is ready to use with the default prefix.
The default prefix is '.' (dot). Only the server owner can change it. Use '.prefix set <new_prefix>' to set a new one, '.prefix add <prefix>' to add additional prefixes, or '.prefix reset' to restore the default. Use '.prefix show' to see all active prefixes.
Read full documentationUse '.help' to see every command category, or '.help <command>' for detailed usage of a specific command. You can also browse the full command list on the Commands page of this website.
Yes. ZEON supports both traditional prefix commands and Discord's native slash commands. Type '/' in any channel where ZEON is present to browse the full slash command tree.
ZEON uses a strict trust-based hierarchy: Server Owner → Extra Owners → Trusted Admins → Admins → Moderators. Each level has specific abilities and bypass rules. Higher-level users cannot be moderated by lower-level users.
Read full documentationSecurity & Antinuke
Server protection, antinuke, and panic mode
Antinuke is ZEON's core security engine. It monitors all destructive admin actions — mass bans, channel deletions, role removals, webhook spam, permission overrides — and automatically reverses them while punishing the attacker. It operates in real-time with configurable thresholds and punishment types.
Read full documentationZEON offers filters for: Anti Ban, Anti Kick, Anti Channel Create/Delete/Update, Anti Role Create/Delete/Update, Anti Webhook Create/Delete, Anti Member Update, Anti Server Update, Anti Emoji Delete, Anti Sticker Delete, Anti Integration, and Anti Prune. Each filter has independent thresholds and punishment settings.
Read full documentationUse the antinuke whitelist commands to add trusted users who won't trigger protections. Be cautious — the whitelisting system also tracks betrayal. If a whitelisted user performs malicious actions beyond set thresholds, they are automatically punished and flagged.
Read full documentationPanic Mode is an emergency lockdown protocol. When activated, it instantly locks every channel, strips dangerous permissions from all roles, and blocks new member joins. It is designed as a last-resort response to an active raid or nuke attempt.
Read full documentationQuarantine isolates suspicious accounts automatically. When an account triggers security heuristics (e.g. new account age, rapid actions), it is placed in quarantine — stripped of all roles and given a quarantine role with zero permissions — until a moderator reviews and releases them.
Read full documentationMain Roles are roles that ZEON tracks and protects. If a nuke attempt removes or modifies these roles, ZEON will automatically restore them. This prevents attackers from stripping your moderator and admin role structure.
Read full documentationAutomod
Automated content filtering and moderation
Use the automod configuration commands to enable filters. Each filter (anti-link, anti-invite, anti-spam, anti-caps, anti-mention, anti-emojis, NSFW scanning) can be toggled independently with configurable punishment types (warn, mute, kick, ban) and thresholds.
Read full documentationZEON provides: Anti Links, Anti Invites, Anti Spam, Anti Mass Mentions, Anti Caps, Anti Emojis, Anti NSFW Images (via AI scanning), and Blacklisted Words. Each filter works independently and supports bypass roles.
Read full documentationUse the blacklist commands to add custom words or phrases. ZEON supports exact match, wildcard matching, and regex patterns. Messages containing blacklisted content are automatically deleted and the user is punished based on your configured settings.
Read full documentationModules & Features
Welcome messages, logging, giveaways, and more
Use the greet module commands to configure a welcome channel and message. ZEON supports full embed customization with variables like {user}, {server}, {membercount}. You can also set up Boost Greet for server boosters, Leave Messages, and Join DMs.
Read full documentationZEON's logging module tracks message edits/deletes, member joins/leaves, role changes, channel updates, voice state changes, and moderation actions. Set a log channel and enable the specific event types you want to monitor.
Read full documentationAutoresponders trigger automatic replies when specific keywords or phrases are detected. You can configure exact match or contains triggers, use embed responses with variables, and set cooldowns to prevent spam.
Read full documentationUse the reaction role module to create self-assignable roles via message reactions. ZEON supports multiple reaction role types: normal (toggle), unique (one role per message), and verify (one-time assignment).
Read full documentationUse the giveaway commands to start timed giveaways with customizable prizes, duration, winner count, and entry requirements (role-locked, level-locked). Winners are selected randomly and announced automatically.
Read full documentationVanity Roles automatically assign a role to members who have your server's vanity URL in their status. Guild Tags do the same for members with a specific tag in their display name. Both encourage server promotion organically.
Read full documentationMusic
Playback, queues, filters, and playlists
Join a voice channel and use the play command with a song name or URL. ZEON supports YouTube, Spotify, SoundCloud, Apple Music, and direct links. The bot joins your voice channel and starts playing immediately.
Read full documentationZEON supports filters like bassboost, nightcore, vaporwave, 8D audio, karaoke, tremolo, vibrato, rotation, and more. Apply them in real-time while music is playing.
Read full documentationYes. You can save the current queue as a named playlist and reload it anytime. Playlists are stored per-user and can be shared across servers.
Read full documentationPremium
Subscription plans, benefits, and billing
Premium unlocks: no-prefix commands, custom welcome/leave embeds, priority command processing, higher autoresponder limits, exclusive commands, removed cooldowns, custom embed colors, and priority support queue access.
Read full documentationPremium can be purchased through the website dashboard or by supporting us on Patreon. You can also earn temporary Premium perks by voting on Top.gg and DBL. Premium can be activated per-server or per-user.
Yes. Server-bound Premium can be transferred using the premium transfer command. User-bound Premium applies globally to every server you are in — no transfer needed.
All sales are final by default since Premium is a digital service activated instantly. Refunds are considered for duplicate charges, activation failures (within 48 hours), and first-time buyer dissatisfaction (within 72 hours). See our full Refund Policy page for details.
Troubleshooting
Common issues and solutions
Check the following in order: (1) ZEON has Read Messages and Send Messages permission in the channel. (2) You are using the correct prefix — use @ZEON prefix to check. (3) The command is not disabled in that channel or category. (4) ZEON's role is not below a deny-all permission override.
Discord enforces a strict role hierarchy. ZEON can only moderate users whose highest role is positioned below ZEON's highest role in Server Settings → Roles. Drag ZEON's role above the roles you need it to manage.
Whitelist the admin using the antinuke whitelist command. Make sure they are added before they perform bulk admin actions. You can also increase the action threshold for specific filters if trusted admins regularly perform bulk operations.
Use the settings reset command to restore all configurations to default. This clears custom prefixes, autoresponders, automod rules, welcome messages, and all other server-specific settings. This cannot be undone.
Still have questions?
Our support team and community are available around the clock on Discord. You can also browse the full documentation for detailed guides.